Arkansas Insurance Adjuster Practice Exam

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An adjuster has a duty to provide which of the following to the claimant?

  1. A settlement sufficient to offset the out-of-pocket burden of the deductible

  2. An open line of communication

  3. Periodic reports detailing the status of the claim

  4. A recommendation of a reputable claims lawyer in the local area

The correct answer is: An open line of communication

Options A, C, and D are incorrect because they do not directly address the adjuster's duty to the claimant. While they may be helpful in the claims process, an adjuster's primary responsibility is to maintain an open line of communication with the claimant. This means keeping the claimant informed about the progress of their claim and addressing any concerns or questions they may have. While options A, C, and D may be useful in certain situations, they are not the primary duty of an adjuster to a claimant.

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