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Bobby is adjusting a complicated auto claim. Which of the following is TRUE?

  1. Bobby can contact the policyholder's caretaker for clarification due to the policyholder's age and memory issues.

  2. Bobby must advise the third-party claimant to hire an attorney due to a disagreement on fault.

  3. Bobby must advise the policyholder to hire an attorney because of a fault disagreement.

  4. Bobby needs permission from the claimant before interviewing a witness.

The correct answer is: Bobby can contact the policyholder's caretaker for clarification due to the policyholder's age and memory issues.

B This option is incorrect because there is no mention of a third-party claimant in the question. The question only refers to a "complicated auto claim" which suggests that the policyholder is responsible for the accident. C: This option is incorrect because there is no indication that a fault disagreement exists. Therefore, advising the policyholder to hire an attorney would be premature. D: This option is incorrect because it goes against standard claim handling procedure. Claim adjusters have the authority to interview witnesses without permission from the claimant.